Upon engaging Freight Trans Ltd (Freight Trans Removals) the following terms and conditions are to be agreed: Any amendment must be mutually agreed in writing between us and the customer prior to removal work commencing. In this terms us or we means Freight Trans and you, customer or owner means the party who requests our service.
Quotations given prior to removals are subject to change where there are any differences or changes in circumstances (for example extra/unseen items, undeclared access issues at both properties.). It will be the customer’s responsibility to update us with any change in the original move date. Customers to check that no items are taken in error and that no items required to be moved are left behind at the initial destination
Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation/except when we quoted on hourly rate.
Unless previously agreed we will not:
The following items are specifically excluded from the Contract and will not be removed :
It is your sole responsibility to:
By entering into this contract you confirm to us that:
Freight Trans Removals will only accept payment of either: cleared bank transfer or cash payment on approval of company’s director. Full payment or deposit must be paid for any removal work to be considered as booked. Before any payments please ensure that we have agreed in witting that we have availability and can do your move on the requested date. Payment must be made by the due date of the invoice.
Unless you have our agreement to the contrary you must pay our charges in full five days before your removal or on the date of making a booking. We operate no payment no booking policy as this helps our first come first serve basis approach. Interest at 3% per month calculated on a daily basis, is charged on all overdue accounts and we reserve the right not to book, arrive or commence a removal work without full payment. This helps us to guarantee payment to our workers and commitment to cover our customers’ moves as a reliable party.
We appreciate that sometimes there might be delays outside our customer control with regards to when the keys with be ready or solicitors delays. It is also a fact that this is not in our control but does affect the time to complete our work, pays to our staff and our staff responsibilities to their families with regards to approximate time they are expected home.
Our customer’s stress free and successful move remains our priority and we also stand as a reputable and reliable employer to our staff.
When our vehicle arrives to our customer’s new property we are happy to wait for a maximum of one hour and thirty minutes for any issues with keys, etc. After one and half hours of sitting in the vehicles without unloading, we will charge a flat fee of £20 per a removal staff in the move, which immediately stops once the key arrives for unloading to commence. This small fee helps towards compensation to our staff and resources.
Charges if you postpone or cancel the removal
If you postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
More than 7 working days before the removal or packing service was due to start: No charge
Between 4 and 7 working days inclusive before the removal or packing service was due to start: not more than 30% of the removal charge.
Less than 4 working days before the removal or packing service was due to start: not more than 60% of the removal charge.
On the day the work starts or at any time after the work commences up to 100% of our charges.
This helps us to guarantee payment to our workers and commitment to cover our customers’ moves as we may have refused other work once we book your move.
By entering into this contract you confirm to us that:
Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. Therefore our liability is limited as follows:
1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
1.2 If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.
We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted immediately and brought to an employee’s attention.
A. We shall not be liable for loss or damage caused by fire or explosion. It is your responsibility to insure Your Goods against fire or explosion.
B. We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
C. Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:
c.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
c.2 Moth or vermin or similar infestation.
c.2 Cleaning, repairing or restoring unless We arranged for the work to be carried out
c.3 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water as a result of our negligence. Ingress of water from customers’ items like from the dryer or washing machine, etc falls out of our responsibility as we expect these items to have been prepared for transport. Nevertheless, we always do our best to protect our customers goods.
c.4 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
c.5 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage caused by us or our negligence.
c.6 For any goods which have a pre-existing defect or are inherently defective.
c.7 For perishable items and/or those requiring a controlled environment.
c.8 For items referred to in Clause 3
c.9 No employee of Ours shall be separately liable to you for any loss, damage, misdelivery, errors or omissions under the terms of this Agreement.
c.10 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where: (a) there is no breach of this Agreement by us or by any of our employees or agents (b) such loss or damage is not a reasonably foreseeable result of any such breach.
Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
A. If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
B. Any transit times quoted by us are estimated and based upon information known to us at the time. There may be traffic or congestion challenges outside of our control. We will at first instance update our customer of our estimated time of arrival and where we are at the time of update. We will not be liable for any loss or damage incurred by you as a result of delays in transit time unless directly attributable to our negligence or breach of contract.
We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you. If we do sub-contract these terms and conditions will still apply in full.
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.
We shall have a right to withhold and ultimately dispose of some or all of the goods if you fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 14 below). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and applying our right of lien. These terms and conditions shall continue to apply.
If payment of our charges relating to your goods is in arrears, and on giving you two months’ notice, we are entitled to require You to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.
If there is a dispute arising from this Agreement, it’s your right to commence court proceedings.
This contract is subject to the laws of England and Wales.
Furs exceeding £80 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds, Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones.
Perfumery, Tobacco Products, Foodstuffs, Wine, Spirits and the like, Firearms and Explosives.
Livestock, Plants or Perishable Goods of any kind. EXCLUSIONS Insurers will not pay claims for 1. Loss or damage caused by wear and tear, gradual deterioration inherent vice or latent defect. 2. Loss or damage caused by Vermin, Moth, Insects, Damp, Mould, Mildew, Rust or Atmospheric or Climatic Causes.
Insurers will not pay claims for
Loss or damage caused by wear and tear, gradual deterioration inherent vice or latent defect.
Loss or damage caused by Vermin, Moth, Insects, Damp, Mould, Mildew, Rust or Atmospheric or Climatic Causes.
Damage resulting from goods being moved under your express instructions against Remover’s advice.
Loss or damage caused by Leakage of Liquid from any Receptacle or Container.
Indirect or consequential loss of any kind or description.
Items not packed by the Remover unless they have been previously listed and disclosed to them. In the event of the loss of a container not packed by the Remover where the contents have not previously been listed and disclosed then Insurers will not pay more than £50 for its contents, or a lesser sum if its actual value is less.
Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by the Remover or his Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then Insurer’s liability is limited to £40 or its actual value whichever is less.
Electrical, electronic or mechanical derangement to any electrical, electronic or mechanical items, unless external physical damage has occurred, or as a result of fire, derailment, collision or overturning of the conveying vessel, vehicle or aircraft. Any loss of or damage to electronic equipment resulting from configuration failure of the controlling software and/or microchip.
Structural damage to system or flat pack furniture or any reduction in its quality, arising solely as the result of dismantling or reassembly.
Confiscation or destruction or damage under the order of any Government, public or local authority.
The first £ 250.00 of any claim (The Policy Excess).
War. Any consequence whatsoever resulting directly or indirectly from or in connection with any of the following regardless of any other contributing cause or event – war invasion act of foreign enemy hostilities or a warlike operation or operations (whether war be declared or not) civil war rebellion revolution insurrection civil commotion assuming the proportions of or amounting to an uprising military or usurped power.
Terrorism. Harm or damage to life or to property (or the threat of such harm or damage) by nuclear and/or chemical and/or biological and/or radiological means resulting directly or indirectly from or in connection with Terrorism regardless of any other contributing cause or event. Terrorism is defined as any act or acts including but not limited to (i) the use or threat of force and/or violence and/or (ii) harm or damage to life or to property (or the threat of such harm or damage) including but not limited to harm or damage by nuclear and/or chemical and/or biological and/or radiological means caused or occasioned by any person(s) or group(s) of persons or so claimed in whole or in part for political, religious, ideological or similar purposes
any action taken in controlling, preventing, suppressing or in any way relating to (A) or (B) above
Radioactivity. Ionising radiations from or contamination by radioactivity from any nuclear fuel or from nuclear waste from the combustion of nuclear fuel.
Loss, damage, liability or expense directly or indirectly caused by or contributed to or by or arising from (i) the radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or other nuclear assembly or nuclear component thereof, (ii) any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter, (iii) the radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter. The exclusion in this subclause does not extend to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried, stored, or used for commercial, agricultural, medical, scientific or other similar peaceful purposes, (iv) any chemical, biological, bio-chemical or electromagnetic weapon, (v)the use or operation, as a means of inflicting harm, of any computer, computer system, computer software programme, computer virus or process or any other electronic system.
Loss, damage or expense caused by any Terrorist or any person acting from a political motive whilst your effects are in transit.
Under Insurance If the value declared is less than the actual value of your property at the time of loss, then you will only be entitled to be paid that proportion of the loss which the value declared bears to the value of the property removed and/or stored.
It is the intention to pay the actual value of individual items. It is not the intention to pay for items which are not affected. If, therefore, a claim is made for an item which is part of a pair or set, then Insurers will only pay the actual value of that item in isolation. The payment will be made without reference to any particular value the item might have acquired simply because it is part of a pair or set. Insurers Rights Subject to payment of the actual value of a damaged item by Insurers, they may at their discretion take over ownership of the property. No property may be abandoned to Insurers.
If a claim is fraudulent in any way, it will not be paid. The insurance will be deemed not to have attached and no premium will be refunded.
Any claim must have been notified to your mover on the day and be advised in detail to the Remover by writing within seven days of your removal or delivery from store. However if you arrange your own collection from store then any claim must be notified at the time of handing over.
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at firstname.lastname@example.org